Privacy & Terms
Your privacy matters to us. This page explains how we collect, use and protect your information.
Last updated: March 2026
1. Information We Collect
Account information
When you create an account, we collect your name, email address, phone number and role (patient, dietitian, hospital administrator). Dietitians and chefs may also provide professional credentials and practice details.
Health data
With your explicit consent, we collect health-related information such as dietary conditions, allergies, meal plan preferences, progress check-ins, weight logs and nutritional goals. This data is used solely to personalise your experience and enable your dietitian to provide better care.
Usage data
We automatically collect technical data including device type, browser, IP address, pages visited and feature usage patterns. This helps us improve the platform and diagnose issues.
2. How We Use Your Information
- ✓Personalisation: Tailoring meal plans, recipes and health journeys to your specific conditions and goals.
- ✓Dietitian matching: Connecting you with qualified dietitians based on your location, conditions and preferences.
- ✓Service delivery: Processing meal orders, chef bookings, consultations and subscription billing.
- ✓Analytics: Understanding how the platform is used so we can improve features, fix bugs and optimise performance.
- ✓Communication: Sending transactional emails (order confirmations, reminders) and, with your consent, marketing updates about new features.
3. Data Security
We take the security of your data seriously and implement industry-standard safeguards:
- ✓Encryption in transit and at rest: All data is encrypted using TLS 1.2+ during transmission and AES-256 at rest.
- ✓HIPAA-inspired practices: While we are not a HIPAA-covered entity, we follow HIPAA-inspired security principles including access controls, audit logging and minimum necessary data access.
- ✓Access controls: Your health data is only accessible to you and the healthcare professionals you explicitly authorise (your dietitian, your hospital care team).
- ✓No data sales: We never sell your personal or health data to third parties.
4. Your Rights
You have the following rights regarding your personal data:
- ✓Access: Request a copy of all personal data we hold about you.
- ✓Correction: Update or correct inaccurate information in your profile at any time.
- ✓Deletion: Request permanent deletion of your account and all associated data.
- ✓Export: Download your data in a portable format (JSON or CSV).
To exercise any of these rights, contact us at hello@cookedindoors.com.
5. Cookie Policy
We use a minimal set of cookies:
- ✓Essential cookies: Required for authentication, session management and security. These cannot be disabled.
- ✓Analytics cookies: Help us understand how the platform is used so we can improve it. These are anonymous and can be opted out of via your browser settings.
We do not use advertising or third-party tracking cookies.
6. Terms of Service
General wellness, not medical advice
Cooked Indoors provides nutrition information, meal planning tools and access to registered dietitians for general wellness purposes. Our platform is not a substitute for professional medical advice, diagnosis or treatment. Always consult your doctor or qualified healthcare provider with questions about a medical condition.
Use at your own discretion
While our dietitians are qualified professionals, all dietary changes should be discussed with your primary healthcare provider, especially if you have existing medical conditions. You use the platform and follow meal plans at your own discretion.
User responsibilities
You agree to provide accurate health information, keep your account credentials secure, use the platform respectfully and not share or redistribute proprietary meal plans or recipes. We reserve the right to suspend accounts that violate these terms.
7. Contact Us
For privacy-related inquiries, data requests or questions about these terms, please contact us at:
You can also reach us through our contact page.